Políticas
Las condiciones que aplican a nuestros servicios. Versión 1
Esta sección se muestra en inglés.
Mínimos y cancelación por servicio
- On-demand phone interpreting (OPI): Mínimo 5 minutos Ending the call before an interpreter joins costs nothing.
- On-demand video interpreting (VRI): Mínimo 5 minutos Ending the call before an interpreter joins costs nothing.
- Pre-scheduled in-person interpreting: Mínimo 2 horas Cancellations made less than 24 hours before the scheduled start time are nonrefundable.
- Pre-scheduled American Sign Language (ASL), in person: Mínimo 2 horas Cancellations made less than 24 hours before the scheduled start time are nonrefundable.
- Document translation: Cargo mínimo: $70 (2 páginas)
- Pre-scheduled video interpreting (VRI): Mínimo 1 horas
- Pre-scheduled phone interpreting (OPI): Mínimo 1 horas
- Certified or specialized legal, court or medical interpreting, in person: Mínimo 2 horas Cancellations made less than 24 hours before the scheduled start time are nonrefundable.
- Certified or specialized legal, court or medical interpreting, pre-scheduled remote: Mínimo 1 horas
Service terms
En preparación. Contáctenos antes de reservar si esto es importante para su solicitud.
Rescheduling and no-shows
En preparación. Contáctenos antes de reservar si esto es importante para su solicitud.
Waiting time and appointments that run longer
En preparación. Contáctenos antes de reservar si esto es importante para su solicitud.
Travel, parking and other authorized expenses
En preparación. Contáctenos antes de reservar si esto es importante para su solicitud.
Technical problems and interrupted sessions
En preparación. Contáctenos antes de reservar si esto es importante para su solicitud.
If NLS can't provide the service
En preparación. Contáctenos antes de reservar si esto es importante para su solicitud.
Refunds
En preparación. Contáctenos antes de reservar si esto es importante para su solicitud.
Preparing for your session and site access
Share the full address, room or meeting link, parking and check-in instructions, and an on-site contact when you book, so the interpreter can arrive or join on time.
Privacy
En preparación. Contáctenos antes de reservar si esto es importante para su solicitud.
Document uploads
Uploaded documents are stored encrypted and are available only to NLS staff handling your request. Files are checked by their content; PDF, Word, JPG and PNG files up to 10 MB each (5 per request) are accepted.
Payments
Online card payments are processed by Square. NLS Connect never sees or stores your full card number; receipts show only the card brand and last four digits. A payment does not by itself confirm an interpreter.
Translation terms
Languages: any language NLS lists as offered. Formats: PDF, Word, JPG and PNG. Delivery date, certification, notarization and special formatting are included only when NLS confirms them in writing for your order. Scans and photos may need a word count check before the final price is confirmed.