Cov cai
Cov cai uas siv rau peb cov kev pab. Tsab 1
Ntu no qhia ua lus Askiv.
Cov nqi tsawg tshaj thiab kev tso tseg raws li kev pab
- On-demand phone interpreting (OPI): Ending the call before an interpreter joins costs nothing.
- On-demand video interpreting (VRI): Ending the call before an interpreter joins costs nothing.
- Pre-scheduled in-person interpreting: Tsawg kawg 2 teev Cancellations made less than 24 hours before the scheduled start time are nonrefundable.
- Pre-scheduled American Sign Language (ASL), in person: Tsawg kawg 2 teev Cancellations made less than 24 hours before the scheduled start time are nonrefundable.
- Document translation: Tus nqi tsawg tshaj: $70 (2 nplooj)
- Pre-scheduled video interpreting (VRI): Tsawg kawg 1 teev
- Pre-scheduled phone interpreting (OPI): Tsawg kawg 1 teev
- Certified or specialized legal, court or medical interpreting, in person: Tsawg kawg 2 teev Cancellations made less than 24 hours before the scheduled start time are nonrefundable.
- Certified or specialized legal, court or medical interpreting, pre-scheduled remote: Tsawg kawg 1 teev
Service terms
Tseem tab tom npaj. Thov hu rau peb ua ntej teem yog tias qhov no tseem ceeb rau koj qhov kev thov.
Rescheduling and no-shows
Tseem tab tom npaj. Thov hu rau peb ua ntej teem yog tias qhov no tseem ceeb rau koj qhov kev thov.
Waiting time and appointments that run longer
Tseem tab tom npaj. Thov hu rau peb ua ntej teem yog tias qhov no tseem ceeb rau koj qhov kev thov.
Travel, parking and other authorized expenses
Tseem tab tom npaj. Thov hu rau peb ua ntej teem yog tias qhov no tseem ceeb rau koj qhov kev thov.
Technical problems and interrupted sessions
Tseem tab tom npaj. Thov hu rau peb ua ntej teem yog tias qhov no tseem ceeb rau koj qhov kev thov.
If NLS can't provide the service
Tseem tab tom npaj. Thov hu rau peb ua ntej teem yog tias qhov no tseem ceeb rau koj qhov kev thov.
Refunds
Tseem tab tom npaj. Thov hu rau peb ua ntej teem yog tias qhov no tseem ceeb rau koj qhov kev thov.
Preparing for your session and site access
Share the full address, room or meeting link, parking and check-in instructions, and an on-site contact when you book, so the interpreter can arrive or join on time.
Privacy
Tseem tab tom npaj. Thov hu rau peb ua ntej teem yog tias qhov no tseem ceeb rau koj qhov kev thov.
Document uploads
Uploaded documents are stored encrypted and are available only to NLS staff handling your request. Files are checked by their content; PDF, Word, JPG and PNG files up to 10 MB each (5 per request) are accepted.
Payments
Online card payments are processed by Square. NLS Connect never sees or stores your full card number; receipts show only the card brand and last four digits. A payment does not by itself confirm an interpreter.
Translation terms
Languages: any language NLS lists as offered. Formats: PDF, Word, JPG and PNG. Delivery date, certification, notarization and special formatting are included only when NLS confirms them in writing for your order. Scans and photos may need a word count check before the final price is confirmed.