Mga patakaran
Ang mga tuntuning naaangkop sa aming mga serbisyo. Bersyon 1
Ang seksyong ito ay ipinapakita sa Ingles.
Mga minimum at pagkansela bawat serbisyo
- On-demand phone interpreting (OPI): Ending the call before an interpreter joins costs nothing.
- On-demand video interpreting (VRI): Ending the call before an interpreter joins costs nothing.
- Pre-scheduled in-person interpreting: Minimum na 2 oras Cancellations made less than 24 hours before the scheduled start time are nonrefundable.
- Pre-scheduled American Sign Language (ASL), in person: Minimum na 2 oras Cancellations made less than 24 hours before the scheduled start time are nonrefundable.
- Document translation: Minimum na singil: $70 (2 pahina)
- Pre-scheduled video interpreting (VRI): Minimum na 1 oras
- Pre-scheduled phone interpreting (OPI): Minimum na 1 oras
- Certified or specialized legal, court or medical interpreting, in person: Minimum na 2 oras Cancellations made less than 24 hours before the scheduled start time are nonrefundable.
- Certified or specialized legal, court or medical interpreting, pre-scheduled remote: Minimum na 1 oras
Service terms
Tinatapos pa. Makipag-ugnayan sa amin bago mag-book kung mahalaga ito sa iyong kahilingan.
Rescheduling and no-shows
Tinatapos pa. Makipag-ugnayan sa amin bago mag-book kung mahalaga ito sa iyong kahilingan.
Waiting time and appointments that run longer
Tinatapos pa. Makipag-ugnayan sa amin bago mag-book kung mahalaga ito sa iyong kahilingan.
Travel, parking and other authorized expenses
Tinatapos pa. Makipag-ugnayan sa amin bago mag-book kung mahalaga ito sa iyong kahilingan.
Technical problems and interrupted sessions
Tinatapos pa. Makipag-ugnayan sa amin bago mag-book kung mahalaga ito sa iyong kahilingan.
If NLS can't provide the service
Tinatapos pa. Makipag-ugnayan sa amin bago mag-book kung mahalaga ito sa iyong kahilingan.
Refunds
Tinatapos pa. Makipag-ugnayan sa amin bago mag-book kung mahalaga ito sa iyong kahilingan.
Preparing for your session and site access
Share the full address, room or meeting link, parking and check-in instructions, and an on-site contact when you book, so the interpreter can arrive or join on time.
Privacy
Tinatapos pa. Makipag-ugnayan sa amin bago mag-book kung mahalaga ito sa iyong kahilingan.
Document uploads
Uploaded documents are stored encrypted and are available only to NLS staff handling your request. Files are checked by their content; PDF, Word, JPG and PNG files up to 10 MB each (5 per request) are accepted.
Payments
Online card payments are processed by Square. NLS Connect never sees or stores your full card number; receipts show only the card brand and last four digits. A payment does not by itself confirm an interpreter.
Translation terms
Languages: any language NLS lists as offered. Formats: PDF, Word, JPG and PNG. Delivery date, certification, notarization and special formatting are included only when NLS confirms them in writing for your order. Scans and photos may need a word count check before the final price is confirmed.