정책
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서비스별 최소 요금 및 취소
- On-demand phone interpreting (OPI): Ending the call before an interpreter joins costs nothing.
- On-demand video interpreting (VRI): Ending the call before an interpreter joins costs nothing.
- Pre-scheduled in-person interpreting: 최소 2시간 Cancellations made less than 24 hours before the scheduled start time are nonrefundable.
- Pre-scheduled American Sign Language (ASL), in person: 최소 2시간 Cancellations made less than 24 hours before the scheduled start time are nonrefundable.
- Document translation: 최소 요금: $70 (2페이지)
- Pre-scheduled video interpreting (VRI): 최소 1시간
- Pre-scheduled phone interpreting (OPI): 최소 1시간
- Certified or specialized legal, court or medical interpreting, in person: 최소 2시간 Cancellations made less than 24 hours before the scheduled start time are nonrefundable.
- Certified or specialized legal, court or medical interpreting, pre-scheduled remote: 최소 1시간
Service terms
확정 중입니다. 요청에 중요한 사항이라면 예약 전에 문의해 주세요.
Rescheduling and no-shows
확정 중입니다. 요청에 중요한 사항이라면 예약 전에 문의해 주세요.
Waiting time and appointments that run longer
확정 중입니다. 요청에 중요한 사항이라면 예약 전에 문의해 주세요.
Travel, parking and other authorized expenses
확정 중입니다. 요청에 중요한 사항이라면 예약 전에 문의해 주세요.
Technical problems and interrupted sessions
확정 중입니다. 요청에 중요한 사항이라면 예약 전에 문의해 주세요.
If NLS can't provide the service
확정 중입니다. 요청에 중요한 사항이라면 예약 전에 문의해 주세요.
Refunds
확정 중입니다. 요청에 중요한 사항이라면 예약 전에 문의해 주세요.
Preparing for your session and site access
Share the full address, room or meeting link, parking and check-in instructions, and an on-site contact when you book, so the interpreter can arrive or join on time.
Privacy
확정 중입니다. 요청에 중요한 사항이라면 예약 전에 문의해 주세요.
Document uploads
Uploaded documents are stored encrypted and are available only to NLS staff handling your request. Files are checked by their content; PDF, Word, JPG and PNG files up to 10 MB each (5 per request) are accepted.
Payments
Online card payments are processed by Square. NLS Connect never sees or stores your full card number; receipts show only the card brand and last four digits. A payment does not by itself confirm an interpreter.
Translation terms
Languages: any language NLS lists as offered. Formats: PDF, Word, JPG and PNG. Delivery date, certification, notarization and special formatting are included only when NLS confirms them in writing for your order. Scans and photos may need a word count check before the final price is confirmed.