政策
适用于我们服务的条款。 第 1 版
本部分以英文显示。
各项服务的最低收费和取消规定
- On-demand phone interpreting (OPI): Ending the call before an interpreter joins costs nothing.
- On-demand video interpreting (VRI): Ending the call before an interpreter joins costs nothing.
- Pre-scheduled in-person interpreting: 最少 2 小时 Cancellations made less than 24 hours before the scheduled start time are nonrefundable.
- Pre-scheduled American Sign Language (ASL), in person: 最少 2 小时 Cancellations made less than 24 hours before the scheduled start time are nonrefundable.
- Document translation: 最低收费：$70（2 页）
- Pre-scheduled video interpreting (VRI): 最少 1 小时
- Pre-scheduled phone interpreting (OPI): 最少 1 小时
- Certified or specialized legal, court or medical interpreting, in person: 最少 2 小时 Cancellations made less than 24 hours before the scheduled start time are nonrefundable.
- Certified or specialized legal, court or medical interpreting, pre-scheduled remote: 最少 1 小时
Service terms
正在制定中。如果这对您的申请很重要，请在预订前联系我们。
Rescheduling and no-shows
正在制定中。如果这对您的申请很重要，请在预订前联系我们。
Waiting time and appointments that run longer
正在制定中。如果这对您的申请很重要，请在预订前联系我们。
Travel, parking and other authorized expenses
正在制定中。如果这对您的申请很重要，请在预订前联系我们。
Technical problems and interrupted sessions
正在制定中。如果这对您的申请很重要，请在预订前联系我们。
If NLS can't provide the service
正在制定中。如果这对您的申请很重要，请在预订前联系我们。
Refunds
正在制定中。如果这对您的申请很重要，请在预订前联系我们。
Preparing for your session and site access
Share the full address, room or meeting link, parking and check-in instructions, and an on-site contact when you book, so the interpreter can arrive or join on time.
Privacy
正在制定中。如果这对您的申请很重要，请在预订前联系我们。
Document uploads
Uploaded documents are stored encrypted and are available only to NLS staff handling your request. Files are checked by their content; PDF, Word, JPG and PNG files up to 10 MB each (5 per request) are accepted.
Payments
Online card payments are processed by Square. NLS Connect never sees or stores your full card number; receipts show only the card brand and last four digits. A payment does not by itself confirm an interpreter.
Translation terms
Languages: any language NLS lists as offered. Formats: PDF, Word, JPG and PNG. Delivery date, certification, notarization and special formatting are included only when NLS confirms them in writing for your order. Scans and photos may need a word count check before the final price is confirmed.