Privacy Policy

This Privacy Policy explains how National Language Services LLC (“we”, “us”) collects, uses and shares personal information through NLS Connect, our platform for interpreters, applicants, staff and clients. Sections 1 to 3 and 5 to 7 cover the platform as a whole; section 4 covers our text-message (SMS) program specifically.

1. Information we collect

• Contact and account details: name, email address, phone numbers, sign-in and security details, and role.
• Application, interview and profile details: languages, qualifications, experience, location, availability, resume and documents you provide, and your interview answers, including answers given in AI-assisted interviews.
• Interpreter onboarding details: date of birth, home address, emergency contact, a government-issued photo ID, and work authorization where it applies.
• Interpreter tax details: the tax form you choose (W-9 or W-8BEN) and its signed copy, your tax identification number (a Social Security number or employer identification number, or a foreign tax number), and the name and business name on your tax return.
• Interpreter payment details: how you are paid: bank name, account holder, routing and account number and account type for U.S. bank transfers; IBAN and SWIFT/BIC for international transfers; or your PayPal email address.
• Work, contract and billing records: assignments, schedules, service requests, signed agreements, time records, pay rates, earnings statements, invoices and payments. We do not collect payment card numbers.
• Calls and video sessions: for phone and video interpreting calls, the time, duration, language and participants, and for phone calls the last digits of the caller's number. We do not record the audio or video of calls.
• Communication records: emails, text messages and WhatsApp messages sent to and from you, delivery status, and your communication preferences, including the date, source and wording of any SMS opt-in or opt-out.
• Technical information: IP address, browser and device type, and security logs.

2. How we use it

• To review applications, conduct interviews and onboard interpreters. AI-assisted interviews produce an advisory summary; people at National Language Services LLC review every interview and make every decision.
• To schedule and deliver interpreting services, including connecting phone and video calls.
• To pay interpreters (using the payment details above), issue tax forms, invoice clients and keep financial records.
• To send emails, in-app notifications and, if you opted in, text messages (see section 4).
• To keep NLS Connect secure, prevent misuse, and meet legal, tax and contractual obligations.

3. Sharing

We do not sell personal information. We share it with:

• Service providers that run NLS Connect for us, for example hosting (Vercel), database hosting (Neon), email, text-message and phone services (Twilio, including SendGrid), video calling (LiveKit) and address lookup (Google). They process information on our behalf to provide their services.
• Clients, as needed to deliver interpreting services, for example the interpreter's name for a confirmed assignment.
• Others where the law requires it, or to protect the rights, safety and security of people and of NLS Connect.

In voice interviews, your browser turns your speech into text. Some browsers use their own online speech service for this (Chrome, for example, uses Google's). We do not record or store the audio.

4. Text messages (SMS program)

We send text messages only to people who opt in, by ticking the optional box on our application form or in Notification settings → Text messages (interpreters, staff and client portal users), or by replying START. Messages are assignment offers, booking confirmations, reminders and schedule changes, appointment and service updates, application and interview updates, messages from our staff, team announcements and one-time sign-in codes. You choose which kinds you receive in Notification settings → Text messages; sign-in codes are sent only if you turn them on. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or reply HELP for help.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

We use your mobile number and opt-in record to send these messages and to keep a record of your consent and opt-outs, and share them with our SMS provider to deliver the messages. More detail: Terms & Conditions (SMS Terms).

5. Retention and security

We keep information for as long as needed for the purposes above and our legal, tax and contractual obligations. We protect it with role-based access, encryption in transit and secured sign-ins. Identity, tax and payment details are also encrypted where they are stored; only staff given time-limited access can open them, and each use is logged.

6. Your choices

You can review and update your profile in NLS Connect, unsubscribe from announcement emails with the link in each email, and stop text messages by replying STOP or in Notification settings. You can ask us to access, correct or delete your information at info@nationallanguageservices.com or +1 (916) 900-0994.

7. Changes

We may update this policy. Changes are posted on this page with a new effective date.