Terms & Conditions

These Terms & Conditions of National Language Services LLC cover its text-message (SMS) program for people who use NLS Connect. Message and data rates may apply.

SMS Terms

1. The program

National Language Services LLC (“we”) sends operational text messages to interpreters, interpreter applicants, staff and client contacts who use NLS Connect and agree to receive them. Messages are assignment offers, booking confirmations, reminders and schedule changes, appointment and service updates, application and interview updates, messages from our staff, team announcements and one-time sign-in codes. One-time sign-in codes are sent only to people who turn them on. We do not send marketing or promotional text messages under this program.

2. Consent

You opt in by ticking the optional, unticked SMS box on our interpreter application form, or, once signed in to NLS Connect as an interpreter, staff member or client portal user, on Notification settings → Text messages; or by replying START to our number. On that page you also choose which kinds of texts you receive. Consent is not a condition of applying, working with us, purchasing anything or using NLS Connect. Accepting any other terms does not opt you in to texts. Having a phone number on file is not consent.

3. Frequency and cost

Message frequency varies with your application, interviews, assignments, appointments and the texts you choose. Message and data rates may apply, according to your mobile plan.

4. Opting out

Reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END or QUIT) to any message to stop all texts from us. We send one final message confirming you are unsubscribed, and no more texts after that. You can also turn texts off on the Text messages settings page. To resubscribe, reply START or opt in again.

5. Help

Reply HELP to any message for help, or contact us at info@nationallanguageservices.com or +1 (916) 900-0994. More information: https://nls-connect-enterprise.vercel.app/c/nls/sms.

6. Carriers

Carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier and coverage.

7. Privacy

We use your mobile number for the messages described here, to recognize your replies, and to keep a record of your consent and opt-outs. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. We share your mobile number and opt-in record only with the service providers that deliver our messages (such as our SMS provider), who may use them only for that purpose. See our Privacy Policy.

8. Changes

We may update these terms. Material changes are posted on this page with a new effective date before they apply.