Text message program
National Language Services LLC operational text messages
National Language Services LLC sends text messages to interpreters, interpreter applicants, staff and client contacts who use NLS Connect and agree to receive them. Texts are assignment offers, booking confirmations, reminders and schedule changes, appointment and service updates, application and interview updates, messages from our staff, team announcements and one-time sign-in codes. We don't send marketing texts, and we don't sell or share mobile numbers or opt-in data for marketing.
How people opt in
Opting in is always optional and done by the person: the box is never pre-ticked, it isn't required, and it is separate from any other agreement. A phone number on file is never treated as consent.
1New users: the public application form
Interpreter applicants enter their mobile number and may tick this optional box at the end of the application form . The required privacy acknowledgment is a separate box.
2Existing users: Notification settings → Text messages
Signed-in interpreters, staff and client portal users open Notification settings → Text messages in NLS Connect, enter their mobile number, tick the same optional box and select Turn on text messages. The same page lets them choose which kinds of texts they get, and turns texts off.
3Confirmation
Right after opting in, the person receives this confirmation text:
Opt-in confirmation
National Language Services LLC: You're subscribed to operational texts (assignments, appointments, scheduling, application updates, alerts and sign-in codes you choose). Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.
Help and opting out
Reply to HELP
National Language Services LLC texts. Help: contact info@nationallanguageservices.com or +1 (916) 900-0994, or visit https://nls-connect-enterprise.vercel.app/c/nls/sms. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out.
Reply to STOP (also STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT)
National Language Services LLC: You're unsubscribed and will receive no more texts from us. Reply START to resubscribe.
After STOP, no further texts are sent to that number until it replies START. People can also turn texts off on the Text messages settings page.
Example messages
Assignment offer (interpreter)
National Language Services LLC: New job offer: [Source language] to [Target language]. [Assignment ID], [Date] at [Time]. Reply in My assignments before the offer expires. https://nls-connect-enterprise.vercel.app/app/my/assignments Reply STOP to opt out.
Assignment reminder (interpreter)
National Language Services LLC: Reminder: [Source language] to [Target language] tomorrow. [Assignment ID]. Check the time, place or meeting link in My assignments. https://nls-connect-enterprise.vercel.app/app/my/assignments Reply STOP to opt out.
Schedule change (interpreter)
National Language Services LLC: [Assignment ID] was rescheduled. New time: [Date] at [Time]. Check the details in My assignments. https://nls-connect-enterprise.vercel.app/app/my/assignments Reply STOP to opt out.
Appointment confirmation (client)
National Language Services LLC: Your request [Assignment ID] is confirmed. [Language] interpreter, [Date] at [Time]. https://nls-connect-enterprise.vercel.app/app/requests/[Request ID] Reply STOP to opt out.
Appointment reminder (client)
National Language Services LLC: Reminder: [Language] interpreter tomorrow. [Assignment ID] - [Service] - [Date] at [Time]. https://nls-connect-enterprise.vercel.app/app/requests/[Request ID] Reply STOP to opt out.
Reply from NLS (client service)
National Language Services LLC: NLS replied: [Subject]. https://nls-connect-enterprise.vercel.app/app/support/[Conversation ID] Reply STOP to opt out.
Application update (applicant)
National Language Services LLC: Hi [Name], there's an update on your interpreter application [Application ID]. Please check your email for details. Reply STOP to opt out.
Interview scheduling (from staff)
National Language Services LLC: Hi [Name], your interpreter interview is confirmed for [Date] at [Time]. Reply here with any questions. Reply STOP to opt out.
New text in the Unified inbox (staff)
National Language Services LLC: New text from [Name]. Open the conversation in the Unified inbox. https://nls-connect-enterprise.vercel.app/app/inbox?c=[Conversation ID] Reply STOP to opt out.
Team announcement
National Language Services LLC: New announcement: [Title]. Details in NLS Connect. Reply STOP to opt out.
Sign-in code (only when chosen)
National Language Services LLC: Your NLS Connect sign-in code is [Code]. It expires in 10 minutes. Never share this code. Reply STOP to opt out.
Terms & Conditions (SMS Terms) · Privacy Policy
Exact consent wording (sms-consent-v3-2026-11-04): “I agree to receive operational text messages from National Language Services LLC at the mobile number provided, such as assignment offers, booking confirmations, reminders and schedule changes, appointment and service updates, application and interview updates, messages from our staff, team announcements and one-time sign-in codes. Consent is not a condition of applying, working with us, using our services or using NLS Connect. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. See our SMS Terms and Privacy Policy.”
Carriers are not liable for delayed or undelivered messages.